1. Do you ship worldwide?
Yes, we can ship any of our products anywhere in the world.
2. How long will it take for my order to be delivered?
All orders are estimated to be processed and then delivered around 7-12 business days after purchase.
In case of uncommon logistics issues, it may take a few more business days.
Feel safe your order is always in good hands and will make sure to be delivered safely to your address.
3. I have yet to receive my order.
The products are normally sent within 1-2 days after payment has been received. Please send us an email if the deadline has passed so that we can give you with extra information.
4. My order hasn't arrived yet.
Please contact us if you have not yet received your order so that we can investigate. This is owing to the fact that overseas orders are subject to customs procedures.
5. I'm concerned about my credit card information's security.
Because we execute all of our transactions through global secure and encrypted checkouts, you can rest assured that they are completely secure.
6. Why was only one product delivered when the others were not?
For logistics considerations, we have many warehouses in various locations. Your products may be dispatched from multiple warehouses depending on stock. There's no need to be anxious; this is a typical occurrence. Your second item(s) will very definitely arrive shortly. If you have any other concerns, please write us an email.
7. There was a problem with my order.
Please accept our apologies for the inconvenience. Please contact us as soon as possible and take photos of the damage so that we can give you a free replacement.
8. I'd like to make some changes to or cancel my order.
Changes are only possible for the first 24 hours after purchase. Please contact us as soon as possible so that we can assist you in making the required revisions to your order.
Love them as they do to you!
At our company, we make sure we provide you with the best products not only to entertain your pet, but to make your life as a pet owner easier!